Clients

• American Society for Quality (ASQ), Milwaukee, Wisconsin
  • Certification Department - Process Improvement
  • "Investing In Quality" Capital Campaign
  • Fellow Process Guide
  • 50th AQC Site Committee Leadership
  • National Quality Month Midwest Planning Team
  • Quality Press - Book Reviews
  • Quality Progress magazine - Article Reviews
  • Volunteer Recognition Process Design & Development
• AT&T Bell Laboratories, Holmdel, NJ, & Naperville, Illinois
  • Customer Technical Support
    • Process Improvement
    • Customer Satisfaction
  • Quality Management Division
    • Leadership Training
  • Switching Systems Business Unit
    • Recgonition Process
    • Diversity Management
    • Customer Satisfaction
  • Systems Engineering
    • Process Improvement
• AT&T Easy Link Services, New Jersey
  • Recognition Process - Benchmarking Support
• AT&T Global Procurement Organization, North Carolina
  • Recognition Process - Benchmarking Support
• Battelle Pacific Northwest Laboratories, Washington
  • Recognition Process - Benchmarking Support
• Circuit Systems, Inc. (CSI), Elk Grove Village, Illinois
  • Process Simplification and Improvement
  • HR Processes - Operator Training
  • Customer Satisfaction management
  • Preparation for QS 9000 Certification
• Illinois Team Excellence Award Program, Chicago, Illinois
  • Chief Judge
  • Judges Recruitment
  • Judges Training
  • Steering Committee
• Lucent Technologies, Naperville, Illinois
  • Customer Technical Support
    • Recognition Process
    • Customer Satisfaction
  • Global Marketing Planning
    • Recognition Process
    • Customer Satisfaction
  • Service Provider Networks
    • Voice of the Customer (VOC) Recognition Process
    • VOC Verification Process Improvement
• Midwest Express Airlines, Inc., Milwaukee, Wisconsin
  • Recognition Process - Benchmarking Support
• Naperville School District 203, Naperville, Illinois
  • System-wide Baldrige Assessment in Education
  • Leadership category improvement
• Sears, Inc., Hoffmann Estates, Illinois
  • Recognition Process - Benchmarking Support
• UNITECH SYSTEMS, Inc., Naperville, Illinois
  • Sales Process Improvement
  • Company-wide Process Improvement

• AT&T Bell Laboratories, Naperville, IL and Holmdel, NJ
• Customer Technical Support
• International Switching Systems
• Network Performance Center
• Network Systems
• Quality Management Division
• Switching Systems Business Unit
• Systems Engineering
• Lucent Technologies, Lisle/Naperville, Illinois
  • Customer Technical Support
  • Global Marketing Planning
  • Global Public Networks
  • Switching and Access Systems
  • Switching Solutions Group
• Institute of Gas Technology, Chicago, Illinois
  • Coal Gasification Pilot Plant
  • Education Division

• 7th International Quality Management and Organizational Development, Monterrey, Mexico
  • Senior to Middle Level Managers
• ASQ Costa Rica Group, Saan Jose, Costa Rica
  • Senior to Middle Level Managers
• ASQ North East Quality Council, CT, MA
  • Middle Level Managers
• ASQ Northern Illinois Quality Conference, Naperville, Illinois
  • Senior to Middle Level Managers
• Caterpillar, Inc., Aurora Plant, Wheaton, Illinois
  • Wheel Loaders and Excavation Division Members
• Chicago State University, Chicago, Illinois
  • Faculty & University Action Committeee Members
• DePaul University, Chicago, Illinois
  • MBA Class
• Emirate Refining Co. Ltd., Sharjah, UAE
  • Senior Management Team
• ETISALAT, Abu Dhabi, UAE
  • Management Team
• Excellence Ireland, Dublin, Ireland
  • ECSI Partners and Excellence Ireland Team
• GS Medical College & KEM Hospital, Parel, Mumbai, India
  • Senior Faculty and Medical Staff Physicians
• Georgetown University, CIED, Washington, DC
  • Santo Domingo, Dominican Republic - Middle Level Managers
  • Managua, Nicaragua - Senior to Middle Level Managers
• HCL Infosystems, Ltd., Noida, Delhi, India
  • Senior Leadership Team members
• Illinois Institute of Technology, Chicago, Illinois
  • MBA Program - Quality Management
  • MTM Program - Quality Management
  • MS in E-Commerce Program - Project Management
• Illinois Team Excellence Award Program, Chicago, Illinois
  • Training of Judges
• Indian Industries Senior/Middle-Level leaders, Bangalore, India
  • Ashok Leyland Ltd.
  • Creative Solutions Pvt. Ltd.
  • Dolphin Die Cast Pvt. Ltd.
  • Hindustan Motors Limited
  • IonIdea Enterprise Solutions Pvt. Ltd.
  • JAII MARUTHI Tools Pvt. ltd.
  • Multi-Arc India Limited
• Indian Industries Senior/Middle-level Leaders, New Delhi, India
  • Adroit Computer Technique Pvt. Ltd.
  • Churchill India Pvt. Ltd.
  • Ericsson Communications Limited
  • Merchandise Testing Laboratories India Ltd.
  • VAM Organic Chemicals Ltd.
  • Tata Infotech Ltd.
  • TQM International Pvt. Ltd.
• Indian Industries Senior/Middle-level Leaders, Mumbai, India
  • Amit Spinning Industries Limited
  • Ask me Software Systems Pvt. Ltd.
  • Bombay Transportation Electrical Components Pvt. Ltd.
  • Creative Solutions Pvt. Ltd.
  • Hughes Tele.com Ltd.
  • Larsen & Toubro Limited
  • Mahindra & Mahindra Ltd.
  • Multi-Arc india Limited
  • PCS Industries Ltd.
  • TQM International Pvt. Ltd.
• Indian Merchants' Chamber, Mumbai, India
  • Senior & Mid-Level Managers from Industries
• Ministry of Indian Railways, United Nations Program. Munster, Indiana
  • Diesel Locomotive Works Mgmt. Team, Varanasi, India
  • Integral Coach Factory Mgmt. Team, Chennai, India
• Multi-Arc India Limited, Pimpri, Pune, India
  • Senior Leadership Team members
• Naperville School District 203, Naperville, Illinois
  • School District Cabinet, Teachers, & Parents
• North East Quality Council, CT, MA, NJ
  • Customer Service and Satisfaction
• Northern China Region Delegation, Wheaton, Illinois
  • Senior Executive Team members
• OMZEST Group, Muscat, Sultanate of Oman
  • General Managers from 31 Companies
• Pontificia Universidad Catolica Del Peru, Lima, Peru
  • Institute for Quality - Business Excellence
  • Institute for Quality - Malcolm Baldrige
  • Institute for Quality - Customer Satisfaction
• UNITECH SYSTEMS, Inc., Naperville, Illinois
  • Senior Leadership Team members
• USF Worldwide, Itasca, Illinois
  • Senior Leadership team members
• Western Society of Engineers, Wheaton, Illinois
  • Middle Managers from area industries